The Elation Three Step Learning Management Process is devised to give managers the tools to affect both the skill and will of their team members thereby affecting the optimum performance.
The first step in a strong learning management process is to begin with teaching or training your team to ensure that they all have the correct knowledge base or understanding of the requirements of the role. This teach area encompasses all induction training and on-going training that is delivered in the team and the ongoing coaching and mentoring that will occur with team members. A truly competent manager or leader will have a clear strategy on the training and develop of the team and indeed themselves.
Beyond the strategic learning and development for the team, managers also need to think carefully about their day to day communications to ensure that their requirements and expectations of the team are clearly communicated. All managers however competent will have experience of times when their requests are not met in the way that they might want from their team. At Elation we introduce a method of communicating a brief in a way that really enhances the leader’s ability to teach their team well.
Using the WHAT – WHEN – WHY – HOW model we are able to shape our messages in a way that is as clear and engaging as possible. Let’s say for example that we are looking to request our team begin to complete a new report on a weekly basis. It is important that our request is presented in a way that educates, motivates and encourages the correct behaviour.
All too often when we are in a busy work environment we communicate our needs in a rushed and unclear way. Taking time to break down our messages to ensure that we give our teams the highest likelihood of following through with our tasks will support with not only their skill but also their will, and the WHAT – WHEN – WHY – HOW model allows us to do that.
Let’s consider the example above of a new reporting requirement for the team.
|MATRIX AREA||BRIEF AREA||SAMPLE SENTENCE|
|SKILL/WILL||WHAT||We have a new sales report that we need the whole team to complete.|
|SKILL||WHEN||It needs to be submitted no later than 3pm every Friday.|
|WILL||WHY||The report is designed in order that we can properly track and measure results so that we can effectively set targets and forecast for sales performance so it will be key to the success of the business.|
|SKILL||HOW||We need each of you to access the report template on the Z Drive and complete all the field highlighted in yellow. The data that you need is held in the CRM system and if you need support with running the relevant reports you should contact IT by midday on Friday.|
Whether in writing or in verbal communication sharing your requests in this structured way not only enhances your team’s strengths on the skills vs will matrix but also places the accountability for the task firmly at their feet.
Try using this model when sharing your requests with both staff and colleagues, I’d love to hear how effective you find it.
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Karen Dunne-Squire | Elation MD, Speaker, Leader, Entrepreneur is a leading expert on sales practice and business growth. As a leading Trainer & Speaker, Karen’s firm belief is that continued personal development is essential in order to produce really thriving and high performing teams.